Privacy Policy

1. Who We Are

XeroTrace Decon LLC is a professional biohazard remediation company licensed, insured, and bonded in the state of Georgia. Our website is xerotracedecon.com.

Contact: Phone: (478) 551-6540  •  Email: info@xerotracedecon.com  •  Service Area: Middle Georgia and Statewide

2. Information We Collect

We collect information you voluntarily provide when you submit our contact form, call or text our phone number, send us an email, or communicate with us in any other way. This may include:

• Contact Information: Name, phone number, email address
• Location Information: City, address, or general location of the service site
• Service Information: Type of service needed and description of the situation
• Insurance Information: Insurance provider and policy details only when provided for billing assistance
• Technical Information: IP address and browser type collected automatically through standard web server logs

3. How We Use Your Information

We use the information we collect solely to respond to your inquiry or service request, provide and coordinate biohazard remediation services, process insurance billing on your behalf with your consent, contact you regarding your service request, improve our website and services, and comply with legal obligations. We do not use your information for unsolicited marketing without your explicit consent.

4. Confidentiality of Sensitive Information

XeroTrace Decon LLC recognizes that the nature of our services involves deeply personal and sensitive circumstances. We treat all client information including the nature of the incident, the location of service, and any details shared during consultation with strict confidentiality. We do not disclose client identity or job details to any third party except as required by law or necessary to perform the contracted services.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

• Insurance Companies: With your explicit consent to process an insurance claim on your behalf
• Service Partners: Trusted subcontractors bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority
• Safety: When necessary to protect the safety of any person

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Website Tracking

Our website may use basic cookies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We do not use third-party advertising cookies that would allow advertisers to track your behavior across other websites.

8. Your Rights

You have the right to request access to your personal information, request correction of inaccurate information, request deletion of your personal information subject to legal obligations, and opt out of any marketing communications. To exercise any of these rights contact us at info@xerotracedecon.com or call (478) 551-6540.

9. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy please contact us: