Terms of Service

1. About XeroTrace Decon LLC

XeroTrace Decon LLC is a professional biohazard remediation company licensed, insured, and bonded in the state of Georgia. We provide crime scene cleanup, trauma cleanup, unattended death cleanup, drug lab decontamination, hoarding remediation, infectious disease decontamination, and vehicle biohazard cleanup services.

Contact: (478) 551-6540  •  info@xerotracedecon.com  •  xerotracedecon.com

2. Services

XeroTrace Decon LLC provides professional biohazard and trauma remediation services including crime scene and trauma cleanup, unattended death and decomposition cleanup, drug lab and methamphetamine decontamination, hoarding remediation, infectious disease decontamination, vehicle biohazard cleanup, and odor elimination and restoration. All services are performed in compliance with applicable OSHA, EPA, CDC, and Georgia EPD regulations.

3. Service Agreements and Estimates

Prior to beginning any remediation work XeroTrace Decon LLC will provide a written scope of work and cost estimate. Services will not commence without your written or verbal authorization. Final costs may vary from estimates if additional contamination is discovered during the remediation process. Any changes to the scope of work will be communicated before proceeding.

4. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, major credit cards, and direct insurance billing with your authorization. For insurance-covered work we may bill your insurance company directly. You remain responsible for any deductibles, co-pays, or amounts not covered by your insurance policy.

5. Insurance Assistance

XeroTrace Decon LLC offers insurance billing assistance as a courtesy service. While we make every reasonable effort to work with your insurance provider we make no guarantee that your insurance claim will be approved or that any specific amount will be covered. The client remains ultimately responsible for payment of services rendered.

6. Access to Property

The client or authorized representative must provide XeroTrace Decon LLC with lawful access to the property requiring remediation. By authorizing our services you represent that you have the legal right to grant access to the property and to authorize the remediation work. XeroTrace Decon LLC is not responsible for any access issues or disputes regarding property rights.

7. Liability and Limitations

8. Cancellation Policy

We understand that emergency situations are unpredictable. For emergency services there is no cancellation fee if cancelled before our team departs. For scheduled services please provide at least 24 hours notice when possible. If our team has already been dispatched a travel fee may apply.

9. Documentation and Photography

XeroTrace Decon LLC may photograph the site before, during, and after remediation for documentation, quality control, and insurance claim support. These photographs are kept strictly confidential and will not be shared publicly or used for marketing without your explicit written consent.

10. Confidentiality

XeroTrace Decon LLC treats all client information with strict confidentiality. We will not disclose any information about your identity, location, or the nature of services provided to any third party except as required by law or necessary to perform the contracted services with your consent.

11. Compliance with Laws

All services are performed in compliance with applicable federal, state, and local laws including OSHA, EPA, CDC guidelines, and Georgia EPD standards. Biohazardous waste is disposed of at licensed medical waste disposal facilities in accordance with all applicable regulations.

12. Website Use

By using our website you agree to use it only for lawful purposes, not attempt to access restricted areas, not transmit harmful or illegal content, and not reproduce or modify website content without written permission. Content on our website is provided for informational purposes only and does not constitute professional legal, medical, or safety advice.

13. Governing Law

These Terms of Service are governed by the laws of the State of Georgia. Any disputes arising from these terms or our services shall be resolved in the courts of the State of Georgia.

14. Changes to These Terms

XeroTrace Decon LLC reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Service please contact us: